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NWSL Shop Customer Help Desk

NWSL Shop is committed to providing you Fast, Easy, and Reliable Service. On this page you will find answers to most of your questions involving the shopping, checkout and shipping processes. Select from a category below to receive further information on any particular subject. If your question is not listed below, please feel free to contact us at 310-736-6458 or toll free at 888-432-0967 Monday through Friday 6:00 AM to 6:00 PM PST or email us 24 hours/day at help@nwslshop.com.

 

Shipping Information

Your Order

Item Availability
Shipping Methods
Shipping Costs
Shipping for Customized Products
Oversized Items
Shipping Rules and Restrictions
Tracking Your Order
Find Your Order Status
How Is Order Status Different From Tracking?
Undeliverable Packages
Emails About Your Order
Order Status
Cancellations
   

Payment

International Customers

Payment Options
Sales Tax
Discounts and Gift Certificate Codes
Shipping Methods/Rates - Canada
Shipping Methods/Rates - Other Int'l
Shipping Rules and Restrictions
Customs Charges
   

Returns and Exchanges

Online Store Information

Worry Free Shopping
Exchanging an Item
Holiday Return Policy
Damaged or Defective Items
Credit
Return Form
Contact Us
Bulk Sales
   

Security, Privacy, Terms of Use

 
Secure Shopping Guarantee
Privacy Policy
Terms & Conditions
 

Download Customization Form

 
Download Customization Form