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NWSL Shop Customer Help Desk

 

Returns and Exchanges

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Exchanging an Item

The packing slip in your package will contain detailed instructions for exchanging an item. Here are the basic steps:

  • Please download and complete the return authorization form available here.
  • Pack the item securely in the original package, if possible.
  • Enclose a copy of the original packing list with the item. Be sure to keep a copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
  • All products must be returned in their original condition, in original packaging (whenever possible), and with all tags, paperwork, parts and accessories to ensure full credit. Shoes must be returned in manufacturer box.
  • No returns or exchanges will be accepted for customized jerseys.
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:

NWSL Shop
Returns Department
1632 240th Street
Harbor City, CA 90710

  • Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
  • In order to receive a refund in the same form of payment originally used, product MUST be returned within 30 days of receipt of merchandise. Merchandise received after 30 days will only be eligible for store credit.
  • You will be refunded shipping costs only if the return is a result of a shipping error on our part.
 
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Please note that no returns or exchanges will be accepted for promotional items. Any returns/exchanges received for these items will be shipped back at your expense. A $4.99 reshipping fee will be charged to the original order.